Food and Beverage Service Ambassador

4 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom The Rank Group Full time

About the Role

Grosvenor Casino, Southend is seeking a skilled Food and Beverage Host to join our team. As a key ambassador of our business, you will be responsible for delivering exceptional customer experiences, ensuring our guests feel welcomed and cared for.

Key Responsibilities

  • Provide friendly, efficient, and prompt service of food and beverages, exceeding customer expectations.
  • Be familiar with current promotions and products, ensuring customers can make the most of their visit.
  • Proactively offer and provide a friendly, efficient, and prompt service of food and beverages, only delivering products you are proud of.
  • Be aware of daily/weekly targets and contribute positively towards them.
  • Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
  • Replenish stocks so that the customer always has the opportunity to access products at all times.
  • Promote the use of Grosvenor Membership cards during each interaction with the guest.
  • Promote the Rank Omni Channel/Digital offer through positive customer interaction.

Requirements

  • Positive attitude.
  • Experience of working successfully in a hospitality role.
  • Previous experience working in a multifaceted role (preferred).
  • Fanatical about delivering unrivalled customer experience.
  • Ability to collaborate with the wider business.
  • Sound communication skills.
  • Comfortable with change and ability to embrace new ways of working.
  • Must be able to work shifts at any time of the day, including weekends and bank holidays.


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