Food and Beverage Service Ambassador
4 weeks ago
About the Role
Grosvenor Casino, Southend is seeking a skilled Food and Beverage Host to join our team. As a key ambassador of our business, you will be responsible for delivering exceptional customer experiences, ensuring our guests feel welcomed and cared for.
Key Responsibilities
- Provide friendly, efficient, and prompt service of food and beverages, exceeding customer expectations.
- Be familiar with current promotions and products, ensuring customers can make the most of their visit.
- Proactively offer and provide a friendly, efficient, and prompt service of food and beverages, only delivering products you are proud of.
- Be aware of daily/weekly targets and contribute positively towards them.
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
- Replenish stocks so that the customer always has the opportunity to access products at all times.
- Promote the use of Grosvenor Membership cards during each interaction with the guest.
- Promote the Rank Omni Channel/Digital offer through positive customer interaction.
Requirements
- Positive attitude.
- Experience of working successfully in a hospitality role.
- Previous experience working in a multifaceted role (preferred).
- Fanatical about delivering unrivalled customer experience.
- Ability to collaborate with the wider business.
- Sound communication skills.
- Comfortable with change and ability to embrace new ways of working.
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
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