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Electronic Gaming Host
2 months ago
About Us
Grosvenor Casinos is a leading entertainment company that offers a unique experience to its customers. We are committed to providing a welcoming and engaging atmosphere that exceeds our guests' expectations.
Job Summary
We are seeking an Electronic Gaming Host to join our team. As a key member of our gaming floor team, you will be responsible for creating a memorable and entertaining experience for our customers. You will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for.
Key Responsibilities
- Customer Relationship Building
- Get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs
- Service Excellence
- Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
- Team Collaboration
- Work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage
- Customer Engagement
- Ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor Online
- Regulatory Compliance
- Ensure you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling
Requirements
To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer service.
