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Casino Operations Manager
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We are seeking a highly skilled and experienced Casino Manager to join our team at Grosvenor Casinos in Southend-On-Sea. As a key member of our management team, you will be responsible for delivering an exceptional customer experience, driving business growth, and ensuring compliance with regulatory requirements.
Key Responsibilities- Lead a team of multi-skilled employees to deliver the Grosvenor brand experience across gaming, leisure, and food & beverage.
- Develop and implement strategies to drive sales, control margin, and costs to drive casino profitability.
- Ensure compliance with all regulatory requirements, particularly the Gaming Commission licensing requirements.
- Champion and role model our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
- Collaborate with the wider business to drive business growth and improve customer experience.
- PML license holder with Duty Manager experience in areas of gaming/hosting and customer service.
- Customer-focused with experience in delivering excellent service in gaming or hosting activities, front of house/reception, F&B, etc.
- Experience of leading a team within a service-driven environment, passion for coaching and developing teams to drive success.
- Excellent communicator, able to collaborate with the wider business.
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Comprehensive induction program to ensure a smooth transition into the role.
- Supportive and nurturing work environment.
We are committed to being an inclusive employer and ensuring that we better understand and meet the needs and requirements of our candidates and customers. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
