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Electronic Gaming Host

2 months ago

SouthendonSea, Southend-on-Sea, United Kingdom The Rank Group Full time

About Us

Grosvenor Casinos is a leading gaming operator in the UK, committed to delivering exceptional customer experiences in a safe and responsible manner.

Job Description

We are seeking a skilled Electronic Gaming Host to join our team at Grosvenor Casino, Southend. As a key member of our gaming floor team, you will be responsible for providing a warm and welcoming experience for our customers, ensuring they feel valued and entertained throughout their visit.

Key Responsibilities

  • Develop strong relationships with regular customers, understanding their preferences and tailoring the experience to meet their needs
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions, demonstrating a passion for delivering exceptional customer experiences
  • Work collaboratively with colleagues to provide efficient and dynamic service across leisure, food, and beverage
  • Stay up-to-date with the latest developments in electronic gaming and online offers, promoting these to customers and encouraging them to become members of Grosvenor Online
  • Ensure compliance with all relevant regulations, including alcohol licensing conditions, food safety, and safer gambling practices

Requirements

  • Positive attitude and passion for delivering exceptional customer experiences
  • Experience in a hospitality role, with a strong understanding of customer service principles
  • Knowledge of electronic gaming and a willingness to learn and develop skills
  • Ability to work collaboratively as part of a team, with a focus on delivering exceptional customer experiences
  • Strong communication skills and a comfortable working in a fast-paced environment

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth within our organization.