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Casino Operations Manager

2 months ago


SouthendonSea, Southend-on-Sea, United Kingdom Grosvenor Casinos Full time

About Us

Grosvenor Casinos is a leading entertainment company that offers a unique blend of gaming, leisure, and food and beverage experiences. Our venues are at the heart of our communities, providing a safe and exciting space for people to enjoy themselves.

Our Vision

We are committed to delivering exceptional customer experiences, upholding the principles of safer gambling, and driving business growth through innovation and excellence.

Job Summary

We are seeking a highly skilled and experienced Casino Manager to join our team in Southend-on-Sea. As a key member of our management team, you will be responsible for leading our gaming and hosting operations, driving sales and profitability, and ensuring compliance with regulatory requirements.

Key Responsibilities

  • Lead Gaming and Hosting Operations
    • Develop and implement strategies to maximize gaming revenue and customer satisfaction
    • Manage and motivate a team of gaming and hosting staff to deliver exceptional customer experiences
  • Drive Sales and Profitability
    • Identify and capitalize on business opportunities to drive revenue growth
    • Develop and implement sales strategies to increase customer engagement and loyalty
  • Ensure Compliance
    • Ensure all gaming and hosting activities comply with regulatory requirements and industry standards
    • Develop and implement policies and procedures to maintain a safe and responsible gaming environment
  • Collaborate with Cross-Functional Teams
    • Work closely with the General Manager, Marketing, and other departments to drive business growth and improve customer experiences
    • Participate in business planning and strategy development to ensure alignment with company goals

Requirements

  • Leadership and Management Experience
    • Proven track record of leading high-performing teams and driving business results
    • Excellent communication, coaching, and mentoring skills
  • Industry Knowledge and Expertise
    • Deep understanding of the gaming and hospitality industries, including regulatory requirements and industry trends
    • Ability to analyze complex data and make informed business decisions
  • Business Acumen
    • Strong business acumen and ability to drive revenue growth and profitability
    • Excellent problem-solving and analytical skills

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.