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Electronic Gaming Host
2 months ago
About Us
Grosvenor Casinos is a leading entertainment company that offers a unique blend of gaming, dining, and entertainment experiences. Our venues are at the heart of their communities, providing a space for people to socialize, relax, and have fun.
We are committed to delivering exceptional customer experiences and creating a memorable atmosphere for our guests. As an Electronic Gaming Host, you will play a vital role in achieving this goal.
Job Summary
We are seeking a highly motivated and customer-focused Electronic Gaming Host to join our team. As a key member of our gaming floor team, you will be responsible for providing exceptional customer service, creating a welcoming atmosphere, and promoting a positive gaming experience.
Key Responsibilities
- Customer Service
- Provide exceptional customer service to our electronic gaming customers, ensuring they feel welcome and valued.
- Respond to customer queries and concerns in a professional and courteous manner.
- Atmosphere Creation
- Create a welcoming and engaging atmosphere on the gaming floor, promoting a positive gaming experience for our customers.
- Work with colleagues to maintain a clean and organized gaming environment.
- Customer Engagement
- Get to know our regular customers and their gaming preferences, tailoring the experience to their needs.
- Keep customers informed of the latest gaming developments and promotions.
- Regulatory Compliance
- Ensure compliance with all relevant regulations, including alcohol licensing conditions and food safety standards.
- Promote responsible gaming practices and champion safer gambling.
Requirements
- Customer Service Skills
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and provide exceptional customer service under pressure.
- Teamwork and Collaboration
- Ability to work effectively with colleagues to achieve team goals.
- Willingness to contribute to a positive and supportive team culture.
- Regulatory Knowledge
- Understanding of relevant regulations and laws.
- Ability to apply knowledge to ensure compliance and promote responsible gaming practices.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
