German Customer Support Specialist

3 weeks ago


Cardiff, Cardiff, United Kingdom Recruitment Fox Ltd Full time £30,000
German Speaking Customer Support Specialists - £30,000

Overview:
Are you dedicated to providing outstanding customer support? Do you have a background in a customer service outsourcing environment? If you are a native German speaker or have achieved CEFR Level C1 proficiency in German, we invite you to become a part of our client's vibrant team as a Customer Support Specialist.

Key Responsibilities:
1. Manage incoming calls from customers, addressing inquiries and delivering effective solutions.
2. Document case resolutions in the customer service platform based on interactions via phone, email, chat, etc.
3. Escalate urgent matters in accordance with client guidelines to the appropriate team lead when necessary.

Qualifications:
- Native German speaker or near-native proficiency (CEFR Level C1).
- Previous experience in a customer service outsourcing setting is beneficial but not mandatory, as comprehensive training will be provided.
- Proficient English skills (B1+ or better) in both written and spoken forms to comprehend documentation and accurately log information in client systems.

What We Offer:
- Competitive annual salary of £30,000.
- Opportunities for career advancement and professional growth.
- Extensive training to ensure your success in this role.

If you are eager to contribute to a team that values excellence in customer support, we encourage you to submit your CV to Recruitment Fox, highlighting your language proficiency.

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