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Customer Support Specialist

2 months ago

Cardiff, Cardiff, United Kingdom Future Publishing Full time

About Us

Future Publishing is a leading media company with a diverse portfolio, engaging millions of individuals globally through various platforms including websites, events, and publications.

Your Role...

As a Customer Support Specialist, you will serve as the main liaison between our organization and our valued customers. Your responsibilities will include assisting customers during their online comparisons, clarifying product details, and guiding them to utilize our exclusive offers.

Key Responsibilities:

  • Deliver exceptional customer service in a contact center or face-to-face environment.
  • Effectively communicate with customers through various channels, including phone and digital platforms.
  • Demonstrate proficiency in general IT applications such as Word, Excel, and Google Suite.
  • Maintain a keen attention to detail in all interactions.

What We Offer...

We provide a range of attractive benefits for our employees. Opportunities for professional growth are abundant, whether through formal qualifications, participation in significant business projects, or informal knowledge-sharing sessions led by colleagues. Our workplace culture prioritizes employee well-being and success, allowing for a broad spectrum of skill development.

Additionally, we trust our employees to manage their time effectively, offering unlimited vacation days. We also share our success with all team members through a profit-sharing bonus at the end of the financial year.

Inclusion and Diversity...

At Future Publishing, we are committed to fostering an inclusive environment. We ensure that our recruitment processes are unbiased and that our workplaces are welcoming and respectful of all backgrounds and beliefs. Our core values promote fairness and respect for all employees.

We encourage you to reach out if you require any accommodations to enhance your experience.