Helpline Support Specialist

2 weeks ago


Cardiff, Cardiff, United Kingdom Victim Support Full time
Make a Difference Every Day

We are seeking highly motivated and resilient individuals to join our National Contact Centre team in Cardiff as Helpline Advisors. This is an exciting opportunity to work 20 hours a week, covering Monday to Friday 5pm to 9pm.

As a Helpline Advisor, you will have the opportunity to contribute to change and improvement for those who need it. You will work effectively with a focus on customer needs, providing support and guidance to those who require it.

Key responsibilities include:

  • Providing high-quality support and guidance to customers
  • Working effectively in a team environment
  • Developing and maintaining strong relationships with customers
  • Contributing to the development of new processes and procedures

We offer a supportive and inclusive work environment, with opportunities for professional development and growth. If you are a motivated and resilient individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.



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