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Helpline Support Specialist
2 months ago
We have an exciting opportunity for dedicated individuals to join our National Contact Centre team in Cardiff, working 20 hours a week.
The hours are fixed, covering Monday to Friday 5pm to 9pm.
Do you have the resilience and adaptability to work effectively with a focus on customer needs?
As a Helpline Advisor, you will be part of a team that contributes to change and improvement for those who need it.
Key Responsibilities:
- Provide high-quality support to customers via phone and other communication channels
- Work collaboratively with colleagues to achieve team goals and objectives
- Develop and maintain knowledge of our services and policies
- Contribute to the development of new ideas and initiatives
What We Offer:
- A supportive and inclusive work environment
- Ongoing training and development opportunities
- A competitive salary and benefits package
About Victim Support:
We are a leading charity that provides support to victims of crime and abuse. Our team is dedicated to making a difference in the lives of those who need it most.
