Healthcare Helpline Advisor

4 weeks ago


Cardiff, Cardiff, United Kingdom Baywater Healthcare Full time

About the Role:

You will be joining the Baywater Healthcare team as a Healthcare Helpline Advisor, providing empathetic and professional support to patients, families, and clinical leads. Your role will involve managing workload, organizing additional tasks, and ensuring team compliance with business health and safety procedures.

Key Responsibilities:

  • Provide empathetic and professional support to patients, families, and clinical leads
  • Manage workload, including organizing additional tasks and project work
  • Ensure team compliance with business health and safety procedures
  • Pass on escalated queries and engage with business areas to resolve issues
  • Problem solve and decision make in a busy environment

About You:

We are looking for a friendly, communicative, and empathetic individual who enjoys helping people. You will have excellent communication skills, both written and verbal, and be able to use IT systems, including Microsoft Office software. Previous customer service experience is desirable, but not essential.

What You Will Receive:

Annual leave starting at 23 days, rising to 25 days within 2 years with service year, life insurance cover, company pension scheme, and finance and protection through SimplyHealth.

Benefits:

Health and wellbeing, fully funded health cash plan, employee assistance programme, access to online benefits platform Pluxee, cycle to work scheme, and access to Blue Light card.

Diversity & Inclusion:

At Baywater Healthcare, we believe that our diversity is our strength, and inclusion is our commitment. We are committed to fostering a culture that respects and values the unique perspectives, backgrounds, and talents of every individual.



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