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Helpline Advisor

1 month ago

Cardiff, Cardiff, United Kingdom Victim Support Full time
About the Role

We are seeking a skilled and compassionate Triage and Early Intervention Officer to join our team in South Wales. As a key member of our Victim Support team, you will play a vital role in providing direct support to victims of crime, ensuring they have access to the resources and information they need to recover from their experiences.

This is an exciting opportunity to make a real difference in the lives of those affected by crime. You will work closely with our team to provide a range of services, including crisis support, advocacy, and practical assistance. Your expertise and passion for supporting victims of crime will be invaluable in helping us achieve our vision of a world where everyone has the support they need to recover from the impact of crime.

Key Responsibilities
  • Provide direct support to victims of crime, including crisis support, advocacy, and practical assistance
  • Work closely with our team to develop and deliver services that meet the needs of victims
  • Contribute to the development of our services and policies, ensuring they are victim-centered and effective
  • Build and maintain relationships with key stakeholders, including police, courts, and other agencies
  • Participate in training and professional development opportunities to enhance your skills and knowledge
What We Offer

As a member of our team, you will benefit from a range of rewards and benefits, including:

  • A competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A supportive and inclusive work environment
  • The opportunity to make a real difference in the lives of victims of crime
About Us

Victim Support is an independent charity that provides a range of specialist services to people affected by crime across England and Wales. We are committed to delivering high-quality services that meet the needs of victims, and we are passionate about creating a world where everyone has the support they need to recover from the impact of crime.

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment that values and respects the contributions of all our staff and volunteers.