HR Service Delivery Expert

1 week ago


Cardiff, Cardiff, United Kingdom Iris Care Group Full time

Immerse Yourself in a Rewarding HR Career



Are you an energetic and enthusiastic professional looking for a new challenge? Do you have a passion for delivering exceptional HR services? We are seeking an experienced HR Advisor (Maternity Cover) to join our dynamic team at Iris Care Group.



Iris Care Group is the largest independent health and social care provider across the Southwest of England and South Wales, employing nearly 1,800 people. Our organization prides itself on creating environments where staff feel rewarded and fulfilled, with over 90% of employees enjoying their job.



We offer a competitive annual salary of £32,000 - £34,000 per year, along with a comprehensive benefits package that includes:



  • Annual salary: £32,000 – £34,000 per year
  • Holiday allowance
  • Industry-leading training
  • Employee Assistance Program – free 24/7 confidential helpline
  • High street retail discount scheme
  • ‘Recognise Me’, our new staff benefits, wellbeing and recognition platform
  • Free on-site parking and uniform
  • Friendly and supportive work environment


This role involves delivering an exceptional HR service within ICG, working alongside management to ensure cost-effective and efficient running of departments/units in line with HR and Operational Policies.



Role Responsibilities

  1. Ensure all line managers are skilled in applying HR Policies and procedures.
  2. Advise and support managers in consistently applying HR policies and processes.
  3. Manage a HR case load in line with Service Level Agreements and HR Policy and procedures.
  4. Direct all staff to the relevant HR Policies and ensure they understand their responsibilities.
  5. Work alongside the recruitment team to ensure current and future resourcing requirements are met.
  6. Support Line managers in proactively managing absence and attrition, ensuring Occupational Health support is considered as and when necessary.
  7. Maintaining HR Information systems and producing HR Reports in line with the needs of the department and business.
  8. Take a proactive approach in achieving and exceeding the HR team KPI’s.
  9. Effectively respond to queries coming into the department and where necessary ensure the relevant HR Administrative Processes are actioned accordingly.
  10. Effective communication at all levels.
  11. Support the business in improving staff engagement resulting in improved retention.
  12. Any other duties commensurate with the grade and level of the HR Advisor role.


To be successful in this role, you will need:



  • Level 5 CIPD qualified or equivalent (we will consider applications from candidates who are actively working towards this qualification)
  • Demonstrable experience of working within a fast-paced, Human Resources role.
  • Experience of advising on short-term absence management policy and processes.
  • ER Case management experience i.e.: absence, conduct, grievance & capability.
  • Experience of working towards Service Level Agreements.
  • An understanding of current employment law and the statutory rights of employees.
  • Experience of identifying and implementing wellbeing initiatives.
  • Basic to intermediate skills level in Microsoft Office.
  • A working knowledge of maintaining HR information systems and reporting.
  • Own transport and full driving license.


Join us and become part of a dynamic team that delivers exceptional HR services. Apply now to take your career to the next level.


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