Customer Service Representative

16 hours ago


Cardiff, Cardiff, United Kingdom Maximus Full time

About the Role

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Maximus, a global leader in health and employment services, seeks an exceptional Customer Service Advisor to provide top-notch support to our service users. The successful candidate will work with various organisations across the charity, third sector, and government sectors.

Key Responsibilities

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  1. ">
  2. Provide expert-level customer service via telephone and multiple channels, adhering to all relevant processes and legislation.">
  3. Offer guidance, advice, and information to customers, ensuring a consistent and meaningful experience.">
  4. Maintain accurate records in our CRM system, prioritising data integrity.">
  5. Collaborate with colleagues to achieve exceptional customer satisfaction and continuously improve services.">
  6. Conduct thorough research on various topics within deadlines.">
  7. Ensure compliance with company policies, HR best practices, and relevant regulations (PCI, GDPR, ISO 27001, 9001, and 14001).">
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Required Skills and Qualifications

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  • Proven track record of delivering exceptional customer service in a supporting role.">
  • Experience working as part of a team, collecting and recording data evidence, and operating IT systems.">
  • Excellent communication and interpersonal skills, strong decision-making abilities, and emotional resilience.">
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Benefits and Working Environment

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As a valued member of our team, you'll have opportunities for growth and development in a dynamic environment. Enjoy competitive salary ranges around £22,000-£28,000 per year in Cardiff, UK, depending on your skills and experience.



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