Customer Service Representative
16 hours ago
About the Role
">Maximus, a global leader in health and employment services, seeks an exceptional Customer Service Advisor to provide top-notch support to our service users. The successful candidate will work with various organisations across the charity, third sector, and government sectors.
Key Responsibilities
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- Provide expert-level customer service via telephone and multiple channels, adhering to all relevant processes and legislation.">
- Offer guidance, advice, and information to customers, ensuring a consistent and meaningful experience.">
- Maintain accurate records in our CRM system, prioritising data integrity.">
- Collaborate with colleagues to achieve exceptional customer satisfaction and continuously improve services.">
- Conduct thorough research on various topics within deadlines.">
- Ensure compliance with company policies, HR best practices, and relevant regulations (PCI, GDPR, ISO 27001, 9001, and 14001).">
Required Skills and Qualifications
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- Proven track record of delivering exceptional customer service in a supporting role.">
- Experience working as part of a team, collecting and recording data evidence, and operating IT systems.">
- Excellent communication and interpersonal skills, strong decision-making abilities, and emotional resilience.">
Benefits and Working Environment
">As a valued member of our team, you'll have opportunities for growth and development in a dynamic environment. Enjoy competitive salary ranges around £22,000-£28,000 per year in Cardiff, UK, depending on your skills and experience.
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