Customer Service Representative

4 weeks ago


Cardiff, Cardiff, United Kingdom Future Publishing Full time

At Future, we're looking for a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact between our business and customers, supporting them while they complete their online comparisons, offering clarity on product information, and helping customers take advantage of special offers.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and live chat
  • Support customers with their online comparisons and product information
  • Help customers take advantage of special offers and promotions
  • Work collaboratively with our team to resolve customer issues

What We Offer:

  • A competitive salary of up to £25,000 per annum
  • A hybrid working arrangement, with three days in the office and two days from home
  • Uncapped leave, because we trust you to manage your workload and time
  • A share of our profits with a bonus when we hit our targets
  • Wellbeing support with access to our Colleague Assistant Programmes
  • Opportunity to purchase shares in Future, with our Share Incentive Plan

About Us:

We're Future, a leading media and technology company with a portfolio of over 250 brands and 3,000 colleagues. We're passionate about delivering outstanding customer service and creating a positive experience for our customers.

Our Values:

We're committed to promoting diversity and inclusion in everything we do. We believe in treating all colleagues with respect and fairness, and we're dedicated to creating a positive and inclusive workplace culture.



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