Helpline Support Specialist

6 days ago


Cardiff, Cardiff, United Kingdom Victim Support Full time
Helpline Advisor Role

We are seeking a dedicated and compassionate Helpline Advisor to join our National Contact Centre team in Cardiff. As a key member of our team, you will play a vital role in providing support and guidance to those who need it most.

Key Responsibilities:
  • Provide empathetic and informative support to callers, responding to their queries and concerns.
  • Work collaboratively with colleagues to ensure seamless service delivery and effective communication.
  • Contribute to the development and implementation of new processes and procedures to improve service quality and efficiency.
  • Participate in training and development opportunities to enhance your skills and knowledge.
What We Offer:
  • A supportive and inclusive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The chance to make a real difference in the lives of others.

Are you passionate about providing exceptional customer service and making a positive impact? Do you have the skills and experience to thrive in a fast-paced contact centre environment? If so, we would love to hear from you



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