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Helpline Support Specialist

2 months ago

Cardiff, Cardiff, United Kingdom Victim Support Full time

We are seeking a dedicated and compassionate Helpline Advisor to join our growing National Contact Centre team in Cardiff. As a key member of our team, you will play a vital role in providing support and guidance to those who need it most.

Key Responsibilities:

  • Provide empathetic and informative support to clients via phone and other communication channels
  • Work collaboratively with colleagues to ensure seamless service delivery
  • Contribute to the development and implementation of new processes and procedures
  • Participate in training and development opportunities to enhance skills and knowledge

Requirements:

  • Resilience and adaptability in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Able to work effectively in a team and independently
  • Strong problem-solving and analytical skills

About Victim Support:

We are a leading charity that provides support and advocacy to victims of crime. Our team is dedicated to making a positive difference in the lives of those we serve.