Helpline Advisor
4 days ago
About the Role:
This is an exciting opportunity to join our team as a Helpline Advisor at Victim Support. As a Helpline Advisor, you will be responsible for providing support, information, and referrals to victims of and those affected by crime.
Key Responsibilities:
- Respond to victims of and those affected by crime by providing support, information, and referrals to Victim Support services and other agencies.
- Provide immediate support, advice, and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Work seamlessly across multiple services with different processes, procedures, and recording mechanisms.
- Manage and respond appropriately to competing priorities, services, and needs.
- Take disclosures and respond appropriately by escalating the safeguarding concern to the 'Designated Safeguarding Officer' or responding immediately to life-threatening situations.
Requirements:
- Experience of working in challenging and changing environments with a focus on excellence in service delivery.
- Experience of organizing and prioritizing a complex workload.
- Ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy, and control own emotions.
- Ability to communicate effectively, verbally and in written form, including telephone skills.
- Knowledge and understanding of relevant agencies and resources, importance of confidentiality and safe working practice, diversity issues and principles, and the impact of crime.
What We Offer:
- A competitive rewards and benefits package, including 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance.
- Pension with 5% employer contribution.
- An extra day off for your birthday.
- Enhanced sick pay allowances and maternity payments.
- High Street, retail, holiday, entertainment, and leisure discounts.
- Access to our financial wellbeing hub and salary-deducted finance.
- Employee assistance program and wellbeing support.
- Ongoing training and support with opportunities for career development and progression.
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