Helpline Advisor in Cardiff

1 month ago


Cardiff, Cardiff, United Kingdom Victim Support Full time

We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you...

Office location: Eastern Business Park, Wern Fawr Lane, Old St Mellons, Cardiff, CF3 5EA

Full time/Part time: Full time

Hours per week: 37.5

Work schedule: The National Contact Centre operates a 24/7 rota. This post will cover 5 x 7.5 hour shifts per week over a 3 week rolling rota

Basic Salary: £23,970 per annum plus £2,000 per annum unsociable hours allowance where applicable

Allowances: Unsociable Hours

Contract type: Permanent

Closing Date: 03/09/2024

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

  • 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
  • Pension with 5% employer contribution
  • An extra day off for your birthday
  • Enhanced sick pay allowances & maternity payments
  • High Street, retail, holiday, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff.

As a Helpline Adviser you will be: -

  • Able to respond to victims of and those affected by crime by providing emotional support, information and referral on to Victim Support services and other agencies
  • Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
  • Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
  • Managing and responding appropriately to competing priorities, services and needs.
  • Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

You will need:

  • Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
  • Experience of organising and prioritising a complex workload.
  • The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
  • The ability to communicate effectively, verbally and in written form, including telephone skills

Knowledge and understanding of:

  • Relevant agencies and resources
  • Importance of confidentiality and safe working practice
  • Diversity issues and principles
  • The impact of crime


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are seeking a dedicated and compassionate Helpline Advisor to join our growing National Contact Centre team in Cardiff. As a key member of our team, you will play a vital role in providing exceptional customer service and support to those who need it most.As a Helpline Advisor, you will be responsible for:Providing empathetic and non-judgmental support to...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are seeking a dedicated and compassionate Helpline Advisor to join our growing National Contact Centre team in Cardiff. As a key member of our team, you will play a vital role in providing exceptional customer service and support to those who need it most.As a Helpline Advisor, you will be responsible for:Providing empathetic and non-judgmental support to...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are seeking a dedicated and compassionate individual to join our National Contact Centre team in Cardiff as a Helpline Advisor. As a key member of our team, you will play a vital role in providing support and guidance to those who need it most.**Key Responsibilities:**Respond to incoming calls and provide empathetic and informative support to clients.Work...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are seeking a dedicated and compassionate individual to join our National Contact Centre team in Cardiff as a Helpline Advisor. As a key member of our team, you will play a vital role in providing support and guidance to those who need it most.**Key Responsibilities:**Respond to incoming calls and provide empathetic and informative support to clients.Work...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are seeking a dedicated and compassionate Helpline Advisor to join our growing National Contact Centre team in Cardiff. As a key member of our team, you will play a vital role in providing support and guidance to those who need it most.Key Responsibilities:Provide empathetic and informative support to clients via phone and other communication channelsWork...


  • Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are seeking a dedicated and compassionate Helpline Advisor to join our growing National Contact Centre team in Cardiff. As a key member of our team, you will play a vital role in providing support and guidance to those who need it most.Key Responsibilities:Provide empathetic and informative support to clients via phone and other communication channelsWork...


  • Cardiff, Cardiff, United Kingdom Goodson Thomas Full time

    Regulatory Affairs Advisor Cynghorydd Materion Rheoleiddiol Cardiff Our client in Wales is looking for a Welsh speaking policy officer to join its team in Cardiff as their new Regulatory Affairs Advisor. The role is a brilliant opportunity to work in a fast-moving public policy environment and would suit someone interested in learning more about the...

  • Helpline Advisor

    2 days ago


    Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the Role:We are seeking a highly skilled and compassionate individual to join our National Contact Centre team in Cardiff as a Helpline Advisor - Support Specialist. As a key member of our team, you will play a vital role in providing support, information, and referrals to victims of and those affected by crime.Key Responsibilities:Respond to victims...

  • Helpline Advisor

    1 day ago


    Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the Role:We are seeking a highly skilled and compassionate individual to join our National Contact Centre team in Cardiff as a Helpline Advisor - Support Specialist. As a key member of our team, you will play a vital role in providing support, information, and referrals to victims of and those affected by crime.Key Responsibilities:Respond to victims...

  • Helpline Advisor

    2 days ago


    Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the Role:This is an exciting opportunity to join our team as a Helpline Advisor at Victim Support. As a Helpline Advisor, you will be responsible for providing support, information, and referrals to victims of and those affected by crime.Key Responsibilities:Respond to victims of and those affected by crime by providing support, information, and...

  • Helpline Advisor

    1 day ago


    Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the Role:This is an exciting opportunity to join our team as a Helpline Advisor at Victim Support. As a Helpline Advisor, you will be responsible for providing support, information, and referrals to victims of and those affected by crime.Key Responsibilities:Respond to victims of and those affected by crime by providing support, information, and...


  • Cardiff, Cardiff, United Kingdom Connells Group Full time

    Salary - £22,400 per annum Location – Ty Croes Cwrlwys Valegate Retail Park, Cardiff. Days & Hours – Mon – Fri, 8:30am – 5:00pm (1 hour lunch) Employment Type – Full-time, permanent We're looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Culverhouse Cross, Cardiff. As a...


  • Cardiff, Cardiff, United Kingdom Cardiff Metropolitan University Full time

    Job SummaryThe Careers Coach will play a key role in delivering a comprehensive suite of careers and employability services to students and graduates who face additional barriers to skills development and work opportunities.About the RoleThis is a key post that will contribute to the ambitions of Cardiff Metropolitan University's Strategy. The Careers Coach...


  • Cardiff, Cardiff, United Kingdom Cardiff Metropolitan University Full time

    Job SummaryThe Careers Coach will play a key role in delivering a comprehensive suite of careers and employability services to students and graduates who face additional barriers to skills development and work opportunities.About the RoleThis is a key post that will contribute to the ambitions of Cardiff Metropolitan University's Strategy. The Careers Coach...


  • Cardiff, Cardiff, United Kingdom t2 group Full time

    Role Title: Sales Support Advisor Location: Cardiff St Mellons Benefits: 25 days holiday plus all bank holidays Office Hours: Monday Thursday 8:45am 4:45pm, Friday 8:45am 3:30pm. Full and part time considered Salary: £25k T2 Groupare one of the largest training and coaching organisations, based in Wales but operating largely in England click...


  • Cardiff, Cardiff, United Kingdom Hunter Selection Full time

    H&S AdvisorCardiff24706/617£30,000 per annum + pension, share scheme and more.Salary & Benefits:A starting salary of up to £30,000Annual profit share, up to 10%9% company pension (5% employer contribution + 4% employee contribution)up to 27 days holiday plus bank holidaysSick pay schemeLife insuranceEmployee Assistance ProgrammeFree on-site car...


  • Cardiff, Cardiff, United Kingdom Connells Group Full time

    Peter Alan are part of The Connells Group, one of the largest and most successful estate agency and property services providers in the UK and we operate under multiple trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new...


  • Cardiff, Cardiff, United Kingdom Sky Full time

    Join us as a Contact Centre Sales Advisor in our Cardiff contact centre earning £24,400 per annum with incentives on top – you can earn an extra £4,900 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Our people...


  • Cardiff, Cardiff, United Kingdom Gap Personnel - Cardiff Full time

    We are currently recruiting a permanent Customer Service Representative to cover a Spanish helpline for a well-established client based in the UK.The vacancy is a full-time, permanent position with a competitive starting salary of £24,000.The successful candidate will be based in a modern office environment in Newport, with a flexible working schedule that...


  • Cardiff, Cardiff, United Kingdom Gap Personnel - Cardiff Full time

    We are currently recruiting a permanent Customer Service Representative to cover a Spanish helpline for a well-established client based in the UK.The vacancy is a full-time, permanent position with a competitive starting salary of £24,000.The successful candidate will be based in a modern office environment in Newport, with a flexible working schedule that...