Customer Service Advisor in Cardiff

2 months ago


Cardiff, Cardiff, United Kingdom Connells Group Full time

Salary - £22,400 per annum

Location – Ty Croes Cwrlwys Valegate Retail Park, Cardiff.

Days & Hours – Mon – Fri, 8:30am – 5:00pm (1 hour lunch)

Employment Type – Full-time, permanent

We're looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Culverhouse Cross, Cardiff. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.

Due to the location of the office you will need to have a driving licence and a car.

Key responsibilities of a Customer Service Advisor:

  • Provide property management and tenancy administration support service to branches, landlords and tenants.
  • Co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.

Skills and experience required to be a successful Customer Service Advisor:

  • Understanding of operations within an estate agency business
  • Outstanding Customer Service and solid administration skills
  • Resilient, positive, numerate and detail oriented
  • Organised and able to prioritise workload in a faced paced environment
  • Excellent verbal and written communication skills
  • IT literate (MS Office, internet, email systems)

Benefits of being a Customer Service Advisor?

  • Support in training towards ARLA – NFOPP qualifications
  • Industry leading training and development
  • Demonstrable career ladder and opportunities for progression
  • Collaborative, rewarding and fun environment
  • Access to our Employee Assistance Programme 24 hours per day, 7 days per week.
  • Discounts on Estate Agency, Mortgage, Conveyancing and Surveyor Services.
  • Nuffield Gym Discount – 20% on memberships at Nuffield Health & Fitness clubs across the UK

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