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Customer Service Advisor in Cardiff
2 months ago
Salary - £22,400 per annum
Location – Ty Croes Cwrlwys Valegate Retail Park, Cardiff.
Days & Hours – Mon – Fri, 8:30am – 5:00pm (1 hour lunch)
Employment Type – Full-time, permanent
We're looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Culverhouse Cross, Cardiff. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.
Due to the location of the office you will need to have a driving licence and a car.
Key responsibilities of a Customer Service Advisor:
- Provide property management and tenancy administration support service to branches, landlords and tenants.
- Co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.
Skills and experience required to be a successful Customer Service Advisor:
- Understanding of operations within an estate agency business
- Outstanding Customer Service and solid administration skills
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Benefits of being a Customer Service Advisor?
- Support in training towards ARLA – NFOPP qualifications
- Industry leading training and development
- Demonstrable career ladder and opportunities for progression
- Collaborative, rewarding and fun environment
- Access to our Employee Assistance Programme 24 hours per day, 7 days per week.
- Discounts on Estate Agency, Mortgage, Conveyancing and Surveyor Services.
- Nuffield Gym Discount – 20% on memberships at Nuffield Health & Fitness clubs across the UK
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