German Call Center Representative
2 months ago
Job Summary:
We are seeking a highly skilled and experienced German-speaking professional to join our team as an Emergency Assistance Coordinator. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients who require emergency assistance while traveling abroad.
Key Responsibilities:
- Provide emergency assistance to clients who require medical care, roadside assistance, or other forms of support while traveling abroad.
- Coordinate with medical professionals, insurance providers, and other stakeholders to ensure seamless support to our clients.
- Handle customer inquiries and resolve issues in a professional and timely manner.
- Work collaboratively with internal teams to ensure effective communication and coordination.
- Meet and exceed performance metrics and quality standards.
Requirements:
- Fluent in German (required)
- Previous call center or customer service experience (required)
- Previous insurance or assistance experience (preferred)
- Fluent in English
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficiency in Microsoft Office suite
- Strong customer service skills and attention to detail
What We Offer:
- Competitive salary of £21,500 - £27,000 (depending on experience and including language bonus)
- Opportunities for career growth and professional development
- Flexible work arrangements, including remote work options
- Comprehensive benefits package, including health insurance and travel insurance
- Recognition and rewards for outstanding performance
About Us:
International Medical is a leading provider of medical insurance and assistance services. We are committed to delivering exceptional support to our clients and providing a positive and inclusive work environment for our employees.
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