German Call Centre Coordinator

4 weeks ago


Cardiff, Cardiff, United Kingdom International Medical Full time

Job Summary:

We are seeking a highly skilled German Call Centre Coordinator to join our team at International Medical. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients who require assistance while abroad.

Key Responsibilities:

  • Respond to high-volume customer calls in a timely and professional manner
  • Utilize your customer service skills to build strong relationships with clients and internal stakeholders
  • Assist with the coordination of medical care, handling of losses, and return of clients to their home countries
  • Work collaboratively with our team to ensure seamless customer service delivery

Requirements:

  • Fluent in German (required)
  • Previous call centre or customer service experience (required)
  • Previous insurance or assistance experience (preferred)
  • Fluent in English
  • Strong communication and interpersonal skills
  • Ability to work under pressure and adapt to a fast-paced environment

What We Offer:

  • Competitive salary of £21,500 - £27,000 (depending on experience and including language bonus)
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

About Us:

International Medical is a leading provider of medical insurance solutions. We are committed to delivering exceptional customer service and providing our clients with peace of mind while they are abroad.


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