Customer Support Specialist

3 weeks ago


Cardiff, Cardiff, United Kingdom Future Publishing Full time

About Us

Future Publishing is a dynamic organization with a diverse portfolio of brands, reaching millions of individuals globally through various platforms including websites, events, and publications.

Your Role...

As a Customer Support Specialist, you will serve as the key liaison between our organization and our clients. Your primary responsibility will be to assist customers as they navigate our online comparison tools, providing clarity on product details and ensuring they are aware of exclusive promotions.

Key Responsibilities:

  • Deliver exceptional customer service, utilizing your experience in a contact center or face-to-face environment.
  • Communicate effectively with clients through various channels, including phone and digital platforms.
  • Demonstrate proficiency in essential IT tools such as Word, Excel, and Google Suite.
  • Maintain a keen attention to detail in all interactions.

What We Offer...

We pride ourselves on fostering a supportive workplace culture that emphasizes personal and professional growth. Our employees benefit from:

  • Opportunities for continuous learning and development through formal qualifications and engaging projects.
  • A culture that values individual contributions and encourages a diverse range of skills.
  • A unique unlimited holiday policy, reflecting our trust in your ability to manage your workload.
  • A profit-sharing scheme that rewards every team member at the end of the financial year.

Our Commitment to Diversity...

At Future Publishing, we are dedicated to promoting an inclusive environment. We ensure that our recruitment processes are free from bias and that our workplaces are welcoming and respectful of all backgrounds.

Accessibility...

If you require any adjustments to enhance your experience during the recruitment process, please let us know.



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