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Healthcare Customer Support Specialist
2 months ago
Job Title – Healthcare Customer Support Specialist
Location – Cardiff
Hours – Full time, 40 hours
Salary – £27,, & benefits, full training will be provided
At Optical Express, we are dedicated to providing outstanding patient care, superior clinical results, and ongoing investment in our personnel and technology.
Our team collaborates effectively, consistently aiming for excellence. We foster a supportive environment, valuing respect and commitment to a culture of care, trust, and integrity.
This culture also extends to our local communities through various charitable and environmental initiatives. We prioritize doing what is right for our patients, colleagues, communities, and the environment.
A career with Optical Express is rewarding, enjoyable, and fulfilling. As part of our team, you will benefit from:
A competitive salary with excellent bonus opportunities Modern, state-of-the-art working environments 29 days of annual leave Complimentary Laser Eye Surgery and Intraocular Lens Surgery Free eye examinations Discounts on prescription eyewear and sunglasses Generous employee discount scheme for friends and family Continuous training and development opportunities Pension planThe role of our Healthcare Customer Support Specialist is to ensure that our patients feel at ease while delivering a premium service. Ideal candidates should enjoy engaging with new individuals and possess strong communication skills to interact effectively with both patients and ophthalmic professionals.
Daily responsibilities may vary, but typical tasks include:
Establishing strong relationships with patients Conducting diagnostic eye scans (comprehensive training will be provided) Effectively communicating patient information to the optometrist to facilitate a seamless patient experience Keeping patient records accurate and up-to-date Arranging suitable financing options tailored to each patient Scheduling consultations and surgeries with our optometrists and surgeonsThe ideal candidate will:
Be driven and passionate with a desire to excel Exhibit excellent written and verbal communication skills Demonstrate strong negotiation abilities Be self-motivated, capable of working independently and as part of a team Possess strong organizational skills Be commercially aware while delivering exceptional customer serviceIf you believe you possess the necessary skills and attributes for this position, we would be eager to hear from you.
