Healthcare Clinic Specialist

2 months ago


Cardiff, Cardiff, United Kingdom Boots Full time
About the Opportunity

We are seeking a motivated and empathetic individual to join our team as a Healthcare Clinic Specialist. As a key member of our team, you will play a vital role in delivering our new earwax removal service to the local community.

Key Responsibilities
  • Greet customers and verify their details
  • Complete an ear health questionnaire with the customer
  • Look inside the ear(s) using a camera and remove ear wax using specialist microsuction equipment
  • Record clear and accurate medical notes
  • Maintain quality of service delivery by following Standard Operating Procedures and adhering to health and safety standards
  • Order and maintain adequate stock of requisite materials needed to deliver service
  • Work with wider healthcare professionals to escalate queries and signpost into other healthcare services
Requirements
  • Five GCSEs or equivalent
  • Excellent communication skills (verbal and written) to communicate with customers and other healthcare professionals
  • Confident, empathetic, and approachable with the ability to interact sensitively
  • Digitally savvy and comfortable using a smartphone
  • A passion for customer care and working in healthcare
What We Offer
  • Competitive holiday allowance (with the option to buy more)
  • Boots Retirement Savings Plan
  • Discretionary annual bonus scheme
  • Generous staff discount

We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. If you are passionate about customer care and delivering healthcare services, we encourage you to apply for this exciting opportunity.



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