Bilingual Customer Support Specialist

4 weeks ago


Cardiff, Cardiff, United Kingdom Tech mahindra Full time £30,000
Position: Bilingual Customer Support Specialist

We are excited to present an opportunity for proficient German speakers to become part of our esteemed customer support team at Tech Mahindra. This role is designed for individuals who are passionate about delivering outstanding service and are eager to engage with our clients' valued customers.

Key Responsibilities:
  • Act as a representative of our brand, ensuring a professional and engaging interaction with customers.
  • Provide swift, seamless, and exceptional support to our clients' customers.
  • Address a variety of inquiries, including payment concerns, billing questions, general account issues, and technical assistance.
Requirements:
  • Fluency in German is essential, as you will be communicating with German-speaking clients.
  • A genuine enthusiasm for delivering exceptional customer service and the ability to quickly establish rapport with customers.
  • Strong listening skills, with an intuitive ability to gauge customer emotions and respond positively.
  • Excellent written and verbal communication skills in German.
  • Capability to meet targets while prioritizing customer experience.
  • Proficiency in multitasking and utilizing various systems while interacting with customers via phone, live chat, or email.
Work Schedule:

This position requires flexibility to work five days a week, including weekends, as part of a rotating shift schedule.

About Tech Mahindra:

Tech Mahindra is a leading global company with a workforce of over 125,000 professionals across numerous countries. We are dedicated to assisting a wide range of clients, including Fortune 500 companies, in achieving exceptional customer experiences.

We value diversity and are committed to creating an inclusive workplace that recognizes and appreciates the unique contributions of every team member.

Benefits:
  • Company pension plan
  • Employee discounts
  • Employee mentoring programs
  • Health and wellness initiatives
  • Life insurance coverage
  • Private medical insurance
  • Referral programs

We encourage individuals with disabilities to apply and disclose any specific requirements during the application and interview process.



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