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Bilingual Customer Support Specialist

2 months ago

Cardiff, Cardiff, United Kingdom City & Guilds Group Full time

Welsh Speaking Customer Service Advisor

Are you enthusiastic about providing outstanding customer support?

Do you possess fluency in Welsh?

Join a reputable organization with a legacy spanning over 140 years. Become a part of City & Guilds, a pioneer since 1878.

Position Summary: As a Customer Service Advisor, your role will involve assisting centers, employers, learners, and external partners through phone and email communication, ensuring a superior customer experience. This position emphasizes achieving first-contact resolution whenever feasible.

What We Provide:

Permanent Employment: Enjoy the security of a long-term position. Exceptional Benefits: Comprehensive private medical insurance, life coverage, group income protection, enhanced pension contributions, and various additional voluntary benefits. Extensive Training: Receive thorough training to excel in your responsibilities. Supportive Work Environment: Experience a friendly atmosphere at our offices.

If you are a self-assured individual who adapts quickly and excels in delivering excellent customer service, we encourage you to consider this opportunity.

Our top advisors come from diverse backgrounds; whether you have experience in customer service or are transitioning from fields such as retail, hospitality, or tourism, we welcome your application.

These are bilingual positions, requiring fluent spoken and written Welsh and English. This role is full-time, with a commitment of 35 hours per week.

The Customer Service Advisor position is full-time, requiring 35 hours per week across five days. Shifts will be scheduled between 8 AM and 6 PM, primarily Monday to Friday, with some flexibility required for weekend shifts if necessary.

City & Guilds is committed to being a Disability Confident employer. We encourage you to inform us of any support or adjustments you may need during the interview process and, if successful, to facilitate your role.

Appointments will be made based on merit.

We believe that diversity and inclusion enhance our organization, and it is the responsibility of everyone at City & Guilds Group to promote these values. We particularly encourage applications from underrepresented communities.

Experience Level: Entry Level

Salary: £23,920

Type of Employment: Permanent

Work Schedule: Full-time

Business Unit: Customer Service

Role Responsibilities: You will be the first point of contact for all customer service inquiries, providing knowledgeable responses via phone and email. You will take ownership of all inquiries with a positive attitude, ensuring customer satisfaction and managing service follow-up. Proficiency in using various IT systems is essential.

About You: Your application should demonstrate excellent customer service and administrative skills. Experience in the education or training sector is advantageous. You should be determined to exceed customer expectations and possess a passion for personal development. The role requires flexibility, proactivity, and the ability to use initiative to solve problems. Proficiency in Welsh is essential.

Our Mission: Our vision is to create a world where everyone has the skills and opportunities to thrive. We support nearly five million individuals annually in developing skills that lead to employment, career advancement, and preparation for future opportunities. As a charity, we are proud that our efforts are focused on achieving this mission.

Through our assessment and credentialing, corporate learning, and technical training offerings, we collaborate with our clients to deliver work-based learning programs that enhance competencies and improve prospects for individuals, organizations, and society at large. We create adaptable learning pathways that support lifelong employability, believing that everyone deserves the chance to retrain and learn continuously.

At the core of our organization is the City & Guilds Foundation, which amplifies our mission by helping to eliminate barriers to employment, celebrating best practices in the workplace, and advocating for future job opportunities.

Founded in 1878 by the City of London and the trade guilds of the time, we have been dedicated to helping individuals, organizations, and economies develop their skills for growth.

Our extensive experience uniquely positions us to understand the future of work and learning. We continuously evolve to develop and deliver skills for the workplace of tomorrow. In addition to qualifications and assessments, we offer digital credentialing, e-learning technologies, executive leadership development, technical training, and consultancy services.

Our success is driven by the people we collaborate with. We pride ourselves on providing equal opportunities to all our staff and value diversity within our inclusive culture. We recognize that a diverse workforce is essential for achieving our ambitious business objectives, and we strive to be flexible to accommodate everyone.

What We Offer:

We provide the opportunity to work in an innovative, engaging, and industry-leading organization with chances to enhance your existing skills and explore new ones.

You will receive an excellent benefits package, which typically includes a competitive base salary, 25 days of holiday (for full-time roles), plus bank holidays and the option to purchase additional days, private medical insurance, life assurance, group income protection, enhanced company pension, and various voluntary benefits.

Employee health and well-being are of utmost importance to us, and we offer a range of resources to support mental health and well-being.

In support of financial well-being, we provide access to tools that help employees focus on various aspects of their finances.

We also offer access to a company-wide Employee Assistance Programme (EAP).

Please note: We cannot provide visa sponsorship for this role. Candidates must have existing eligibility to work in the UK.