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Bilingual Customer Support Specialist
3 months ago
Join our team as a Bilingual Customer Support Specialist.
Position Summary:
In this role, you will assist clients, partners, and stakeholders through various communication channels, ensuring a superior customer experience.
Job Stability:
Enjoy the benefits of a secure, long-term position with a comprehensive benefits package including private medical insurance, life coverage, enhanced pension contributions, and additional voluntary perks.
Extensive Training:
Receive thorough training to excel in your responsibilities.
If you are a proactive individual who adapts quickly and is passionate about delivering excellent customer service, we encourage you to consider this opportunity. We welcome applications from experienced customer service professionals as well as those seeking a career transition from sectors such as retail, hospitality, and tourism.
This position requires fluency in both Welsh and English, both spoken and written.Work Schedule:
This is a full-time role, requiring 35 hours of work per week. You will be expected to work shifts between 8 AM and 6 PM, primarily from Monday to Friday, with the possibility of weekend shifts as needed.
Diversity and Inclusion:
We are committed to fostering an inclusive environment. We encourage individuals from underrepresented communities to apply and welcome discussions about any necessary accommodations during the interview process and beyond.
Our Mission:
We support millions of individuals annually in developing skills that enhance their employability and career progression. Through our various programs, we collaborate with clients to deliver effective learning solutions that build competencies for better job prospects.
Commitment to Lifelong Learning:
We believe in creating flexible learning pathways that support continuous skill development throughout one’s career, ensuring that everyone has the opportunity to learn and grow at every stage of life.
About Us:
Founded in 1878, we have a long-standing history of helping individuals and organizations enhance their skills for growth. Today, we offer a range of services including qualifications, digital credentialing, e-learning technologies, and technical training.
Employee Wellbeing:
We prioritize the health and wellbeing of our employees, providing access to various resources to support mental health and financial wellness.
We look forward to receiving your application.
