Administrative Support Coordinator

3 weeks ago

King's Lynn, Norfolk, United Kingdom The Queen Elizabeth Hospital King's Lynn NHSFT Full time

Job Overview

Are you proactive, organized, and capable of overseeing daily administrative tasks? If this resonates with you, we invite you to consider this opportunity. We are seeking assistance for our Dermatology Cancer Clinical Nurse Specialist team. Your role will involve ensuring that all administrative duties are performed accurately and within designated timelines.

You will deliver extensive administrative support to the Dermatology Cancer Clinical Nurse Specialist team, facilitating the effective execution of the Dermatology Cancer pathway.

A background in administration is essential, along with the ability to use your initiative and work independently when necessary. Strong communication skills are crucial for interacting with all levels of management and staff, handling sensitive information with confidentiality, and demonstrating a high degree of tact and diplomacy at all times.

Key Responsibilities

  • Manage referrals for patients needing investigations for suspected Upper GI & Colorectal cancer.
  • Organize and coordinate necessary investigations and appointments as directed by the Dermatology Cancer Clinical Nurse Specialist team.
  • Collaborate with the cancer referral coordinator to initiate urgent and two-week wait outpatient appointments.
  • Work alongside a multi-professional team to deliver a professional service that meets the needs of patients with Dermatology cancer.
  • Ensure a high-quality service for patients suspected of and diagnosed with Dermatology cancer throughout all stages of the cancer pathway.
  • Communicate effectively, sensitively, and appropriately with service users, relatives, caregivers, colleagues within the multi-disciplinary team, and external agencies, both verbally and in written form, including managing challenging and sensitive conversations.

About Our Organization

This is an exciting time to join our team. We are engaged in a significant initiative to establish a new state-of-the-art hospital, alongside undertaking one of the largest digital transformation projects in our history.

Our upcoming electronic patient record (EPR) system will replace traditional paper-based records, leading to improved, safer, and more integrated care.

We provide a comprehensive array of specialized, acute, obstetric, and community-based services to a diverse population.

Our organization is ambitious and committed to our values of kindness, wellness, and fairness. We continuously strive for quality improvement, as evidenced by our recent positive inspection ratings.

We take pride in recognizing and rewarding our staff and volunteers, fostering a community atmosphere and a positive team spirit. Our facilities include modern education and training resources, alongside a talented team ready to welcome you.

Job Requirements

For a detailed overview of the role and responsibilities, please refer to the attached job description and person specification.

Qualifications

Essential

  • GCSE qualifications in Maths and English.

Desirable

  • IT administrative qualification such as RSA/OCR or equivalent experience.

Experience

Essential

  • Previous administrative experience.

Desirable

  • Experience working with the general public.
  • Previous experience in the NHS.

Skills and Abilities

Essential

  • Proficiency in IT and computer applications, particularly Microsoft software.
  • Excellent communication skills with the ability to manage sensitive conversations.
  • Strong attention to detail and accuracy.
  • Ability to collaborate effectively with multi-disciplinary team members.

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