Administrative Support Coordinator

3 weeks ago

King's Lynn, Norfolk, United Kingdom CITB Full time

Position: Administrative Support Coordinator

We are seeking a dedicated individual to join our team as an Administrative Support Coordinator. This role is essential in providing outstanding customer service and administrative assistance within our organization.

Key Responsibilities:

  1. Deliver exceptional service to both internal and external stakeholders.
  2. Ensure the precise and timely execution of a diverse range of administrative tasks and record-keeping to facilitate training delivery.
  3. Maintain a positive and proactive approach towards work, clients, and colleagues.
  4. Upload necessary documentation to relevant systems to support learner progression.
  5. Utilize internal and external systems for processing and maintaining records in compliance with organizational and regulatory standards.
  6. Oversee and supervise assessments and examinations in a controlled environment, adhering to all relevant guidelines.
  7. Comply with all necessary registration and qualification processes, ensuring data accuracy and integrity.
  8. Adapt to new tasks as directed by management to meet organizational needs.
  9. Collaborate effectively with fellow administrators to ensure seamless operations during absences.
  10. Adhere to organizational policies regarding document retention and data management.
  11. Work with management to continuously improve processes and ensure they meet current requirements.
  12. Respond to inquiries and collaborate with other teams to find solutions.
  13. Perform reception duties, including visitor sign-in and health and safety induction.
  14. Manage purchasing needs and ensure timely availability of materials and resources.
  15. Exhibit positive behaviors towards colleagues, visitors, and learners.
  16. Participate actively in team meetings and contribute to discussions.
  17. Model appropriate behaviors for learners and address any inappropriate conduct professionally.
  18. Follow safeguarding policies to create a safe and inclusive environment for all learners.
  19. Ensure compliance with health and safety regulations at all times.
  20. Engage in professional development opportunities to stay informed of industry changes.
  21. Be prepared to work flexible hours, including evenings and weekends, as required.

Qualifications and Experience:

Essential:

  • NVQ Level 3 in Business Administration or Customer Service, or equivalent experience.
  • Minimum of three GCSEs, including Mathematics.
  • Intermediate proficiency in Microsoft Office applications.
  • Excellent communication skills with a strong customer service orientation.
  • Self-motivated with the ability to organize and prioritize workload effectively.
  • Ability to work independently and collaboratively within a team.
  • Commitment to professionalism and attention to detail.
  • Strong analytical and problem-solving skills.

Desirable:

  • Experience in an educational setting.
  • Familiarity with certification schemes in construction training.

Additional Information:

  • Occasional travel to other office locations may be required.
  • Flexibility in working hours is essential.

Benefits:

  • Generous holiday allowance.
  • Flexible benefits package.
  • Pension scheme.
  • Employee discounts and recognition programs.
  • Access to an employee assistance program.

We are committed to fostering a diverse and inclusive workforce that reflects the communities we serve.

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