Lead Medical Administrative Coordinator

5 days ago

King's Lynn, Norfolk, United Kingdom The Queen Elizabeth Hospital King's Lynn NHSFT Full time

Position Overview

We are pleased to announce an opportunity to become a part of the team at The Queen Elizabeth Hospital as a Lead Medical Administrative Coordinator.

In this role, you will deliver a highly efficient, confidential, and dependable service to specialized teams. Your responsibilities will encompass administrative and clerical support to facilitate patient care and specialty services. Excellent communication skills are crucial to ensure a proficient and high-quality service for both patients and healthcare professionals. You will collaborate as a member of a Specialist Team and will report directly to the Medical Secretary Manager and Deputy Manager.

If you believe this position aligns with your expertise, we would be delighted to welcome you to our team.

***IMPORTANT: This position may close once a sufficient number of qualified candidates have been identified***

Key Responsibilities

You will provide comprehensive secretarial assistance to a designated Consultant and their team within the Medical Secretariat, primarily working independently.

You will coordinate with other medical secretaries and team members to ensure seamless communication within the service.

Strong organizational skills and experience in public interaction are essential, ensuring confidentiality, efficiency, and courtesy at all times.

You must be adept at prioritizing your workload effectively.

A solid understanding of audio typing and medical terminology is preferred for this position. Familiarity with the Patient Centre system in accordance with Trust protocols is also beneficial. You will assist in the timely coordination of care pathways (comprehensive training will be provided).

You will be expected to maintain a very high standard of work, as is customary for a Lead Medical Administrative Coordinator.

About Our Organization

This is an exciting time to join The Queen Elizabeth Hospital. We are embarking on a transformative journey to establish a new state-of-the-art facility, set to open in the near future. Additionally, we are undertaking significant digital transformation initiatives, including the implementation of a new electronic patient record (EPR) system that will replace traditional paper-based records, enhancing the quality and safety of care provided.

We offer a comprehensive range of specialized, acute, obstetric, and community-based services to a large population across various regions. Our organization is committed to upholding values of kindness, wellness, and fairness, striving for continuous quality improvement, as evidenced by our recent positive ratings.

We take pride in fostering a supportive community atmosphere and a positive team spirit among our approximately 4,000 staff and volunteers. Our facilities include around 530 beds across multiple wards, along with modern education and training resources, all designed to create a welcoming environment for our team members.

Job Responsibilities

For further details regarding this role, please refer to the attached Job Description and Person Specification.

Person Specification

Qualifications

Essential

  • Minimum GCSE grade C or equivalent in literacy and numeracy.
  • NVQ level 3 in administration or equivalent experience, or RSA level III, demonstrating proficient and accurate audio typing skills (minimum 60 wpm).
  • Proficiency in Microsoft Office applications.

Desirable

  • Familiarity with word processing features such as auto text and auto correct, as well as audio typing.

Experience

Essential

  • Demonstrated understanding of customer/patient care and the ability to handle sensitive and confidential information.
  • Significant secretarial experience in a healthcare or medical office setting.

Skills / Abilities

Essential

  • Commitment to personal and professional development.
  • Strong written and verbal communication skills, with a solid command of English, punctuation, and grammar.
  • Ability to work efficiently and accurately, exercising judgment and initiative as needed.

Desirable

  • Knowledge of medical terminology.
  • Understanding of the Data Protection Act.
  • Familiarity with the Patient Centre system.

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