Administrative Support Coordinator

3 weeks ago

King's Lynn, Norfolk, United Kingdom CITB Full time

Position Title: Administrative Support Coordinator

Job Overview: This role is integral to providing exceptional customer service and administrative assistance within the CITB Apprenticeships and Industry training framework.

Key Responsibilities:

  1. Deliver prompt and effective customer service to both internal and external stakeholders.
  2. Ensure the accurate and timely execution of a diverse range of administrative tasks that facilitate training delivery.
  3. Maintain a positive and proactive attitude towards work, clients, and team members.
  4. Upload all necessary documentation to the relevant systems to support learner progression.
  5. Utilize both internal and external systems for processing and record-keeping in compliance with organizational and regulatory standards.
  6. Oversee and supervise learner assessments and examinations in accordance with established guidelines.
  7. Adhere to all requirements set forth by awarding organizations and training bodies, including learner registrations and data management.
  8. Assist with new or evolving tasks as directed by management to meet organizational needs.
  9. Collaborate effectively with fellow administrators to ensure continuity of service during absences.
  10. Follow organizational policies regarding document retention and data management.
  11. Work alongside management to refine processes to ensure they are up-to-date and relevant.
  12. Respond to inquiries and collaborate with other teams to find solutions.
  13. Perform reception duties, including visitor sign-in and health and safety inductions.
  14. Manage purchasing needs and serve as the central point for resource availability.
  15. Exhibit positive behaviors towards colleagues, visitors, and learners.
  16. Participate actively in team meetings and contribute constructively.
  17. Model expected behaviors and address any inappropriate conduct professionally.
  18. Comply with safeguarding policies to foster a safe and inclusive environment for all learners.
  19. Ensure adherence to health and safety regulations.
  20. Engage in relevant training and workshops to stay informed about industry changes.
  21. Be prepared to work outside of standard hours, including evenings and weekends, as necessary.

Essential Qualifications:

  • NVQ Level 3 in Business Administration or Customer Service, or equivalent experience.
  • Minimum of three GCSEs, including Mathematics.
  • Intermediate proficiency in Microsoft Office applications.
  • Excellent verbal and written communication skills.
  • Strong focus on customer service.
  • Self-motivated with the ability to organize and prioritize workload.
  • Ability to work independently and as part of a team.
  • Professional demeanor with a commitment to high standards.
  • Attention to detail and strong problem-solving capabilities.

Desirable Qualifications:

  • Experience in an educational setting.
  • Understanding of certification processes in construction training.

Benefits:

  • Generous holiday allowance.
  • Flexible benefits package.
  • Pension scheme.
  • Employee discounts and recognition programs.
  • Access to an employee assistance program.

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