Administrative Support Coordinator

3 weeks ago

King's Lynn, Norfolk, United Kingdom CITB Full time

Position Title: Administrative Support Coordinator

Location: Bircham Newton

Job Type: Permanent, Full Time

Salary Range: £24,000 - £29,000

Overview:

The CITB is dedicated to promoting fairness, inclusion, and respect within the construction sector. We strive to create a workforce that mirrors the diversity of the population and encourage applications from under-represented groups.

Role Purpose:

The primary objective of this role is to deliver exceptional customer service and administrative support for CITB Apprenticeships and Industry training initiatives.

Key Responsibilities:

  1. Provide timely and effective customer service to both internal and external stakeholders.
  2. Ensure the accurate and prompt completion of a variety of administrative tasks that support training delivery.
  3. Maintain a positive and proactive approach in all interactions with customers and team members.
  4. Upload necessary documentation to relevant systems to facilitate learner progression.
  5. Utilize both internal and external systems for processing and record-keeping in accordance with organizational and regulatory requirements.
  6. Supervise and invigilate assessments and examinations, adhering to all relevant guidelines.
  7. Comply with all regulatory and organizational requirements regarding learner registrations and data management.
  8. Adapt to new tasks as directed by management to meet organizational needs.
  9. Collaborate with fellow administrators to ensure continuity of service during absences.
  10. Adhere to organizational policies regarding documentation and data management.
  11. Work with management to develop and refine processes to ensure they remain effective and relevant.
  12. Respond to inquiries and collaborate with other teams to find solutions.
  13. Perform reception duties as required, including health and safety inductions.
  14. Manage purchasing needs to ensure timely availability of materials and resources.
  15. Exhibit positive behaviors towards colleagues, visitors, and learners.
  16. Participate actively in team meetings.
  17. Model appropriate behaviors for learners and address any inappropriate conduct professionally.
  18. Follow safeguarding policies to maintain a safe and inclusive environment for all learners.
  19. Ensure compliance with health and safety regulations.
  20. Engage in professional development opportunities to stay current with industry changes.
  21. Be prepared to work outside of standard hours as necessary.

Knowledge and Experience:

Essential:

  • NVQ Level 3 in Business Administration or Customer Service, or equivalent experience.
  • Minimum of 3 GCSEs, including Mathematics.
  • Intermediate proficiency in Microsoft Office applications.
  • Excellent communication abilities.
  • Strong customer service orientation.
  • Self-motivated with effective workload management skills.
  • Ability to work independently and collaboratively within a team.
  • Professional demeanor with a commitment to quality.
  • High attention to detail and strong problem-solving capabilities.

Desirable:

  • Experience in an educational setting.
  • Understanding of certification processes in construction training.

Special Conditions:

  • Occasional travel to other office locations may be required.
  • Flexibility in working hours is necessary.

Benefits:

  • 33 days of annual leave, including public holidays.
  • Flexible benefits such as childcare vouchers and insurance options.
  • Pension scheme participation.
  • Employee discounts and long service awards.
  • Recognition programs and employee assistance services.

Note: Duties may be adjusted as necessary to meet the evolving needs of the organization.

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