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Administrative Support Coordinator

2 months ago

King's Lynn, Norfolk, United Kingdom CITB Full time

Position: Administrative Support Coordinator

Overview: This role is integral to providing exceptional customer service and administrative assistance within the organization. The successful candidate will be part of a dynamic team dedicated to supporting training initiatives and ensuring smooth operational processes.

Key Responsibilities:

  1. Deliver prompt and effective customer service to both internal and external stakeholders.
  2. Ensure the accurate and timely execution of a variety of administrative tasks that facilitate training delivery.
  3. Maintain a positive and proactive attitude towards work, clients, and colleagues.
  4. Manage the documentation and upload of necessary requirements to enable learner progression.
  5. Utilize relevant internal and external systems for record-keeping and compliance with organizational standards.
  6. Oversee and supervise assessments and examinations, adhering to all relevant guidelines.
  7. Comply with all organizational policies regarding learner registrations, data management, and record retention.
  8. Collaborate with team members to ensure coverage of responsibilities during absences.
  9. Respond to inquiries and work collaboratively with other teams to find solutions.
  10. Perform reception duties, including welcoming visitors and conducting health and safety inductions.
  11. Manage purchasing needs and ensure timely availability of materials and resources.
  12. Participate actively in team meetings and contribute to a positive team environment.
  13. Exhibit professional behavior and serve as a role model for learners.
  14. Follow safeguarding policies to create a safe and inclusive environment for all learners.
  15. Attend relevant training sessions to stay updated on best practices and changes in the field.

Qualifications:

Essential:

  • NVQ Level 3 in Business Administration or Customer Service, or equivalent experience.
  • Minimum of three GCSEs, including Mathematics.
  • Intermediate proficiency in Microsoft Office applications.
  • Excellent verbal and written communication skills.
  • Strong focus on customer service and satisfaction.
  • Ability to work independently and as part of a team.
  • High attention to detail and strong organizational skills.
  • Proficient problem-solving abilities.

Desirable:

  • Experience in an educational setting.
  • Familiarity with certification processes in construction training.

Benefits:

  • Generous holiday allowance.
  • Flexible benefits package.
  • Pension scheme.
  • Employee discounts and recognition programs.
  • Access to an employee assistance program.

This position offers an opportunity to contribute to a supportive and inclusive work environment, aligning with the organization's commitment to diversity and excellence.