Field Operations Coordinator

1 week ago

Reading, Reading, United Kingdom Thames Water Full time
Job Description

**Job Title:** Technical Lead

**Job Summary:** We are seeking a highly skilled Technical Lead to join our team at Thames Water. As a Technical Lead, you will be responsible for delivering logistics response 24/7, managing relationships with internal networks and field managers, and providing prompt investigation of complaints.

Key Responsibilities:

  • Manage logistics response 24/7, ensuring excellent response to customer and incident management teams.
  • Build strong relationships with equivalent shift leadership roles in the operational control centre.
  • Develop knowledge of waste pumping sites and fundamental principles of operation.
  • Responsible in-incident to ensure incident data is captured by the LOCC team.
  • Lead, drive, and coordinate logistics delivery for escalations and incidents.

Requirements:

  • Waste and/or Clean field operational experience is desirable.
  • Logistics field operational experience leading operational delivery.
  • Experience of operating in a pressurized environment.
  • Ability to communicate at all levels of an organization.
  • Ability to handle and analyze critical data.
  • Field or control operational experience.
  • Driving license is desirable but not essential.

What We Offer:

  • Competitive salary between £40,000 - £44,000 per annum.
  • Contributory pension – Defined Contribution - Maximum of 12% - 2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

About Us:

At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities, and planet can thrive. Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all.

We recognize that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge.

We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process. Find out more about working at Thames Water.

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