Operations Support Coordinator
4 weeks ago
Primary Objective:
This role, reporting to the Operations Manager at Kings Security, is essential for providing operational assistance. The position is focused on the daily operational needs of the organization.
The successful candidate will support the planning team in organizing schedules for our field-based fire risk assessment personnel throughout the UK, ensuring that all contracts are progressing as planned.
Utilizing our proprietary tools, the individual will aid in the daily operations and contribute to effective and efficient planning for our extensive team of assessors conducting fire risk evaluations and fire door inspections across a variety of structures, from small retail outlets to large corporate facilities with diverse complexities.
A critical aspect of this position is to ensure that assessors meet their obligations, maintain client satisfaction, adhere to scheduled appointments, and uphold quality standards in service delivery.
Key Responsibilities:
- Facilitating the efficient scheduling of all assessors
- Coordinating appointments for the Assessment team
- Communicating with assessors to confirm they are adhering to their schedules
- Providing client support on the Kings RMS system
- Executing administrative and clerical duties
- Handling initial client inquiries
- Performing additional tasks as directed by senior management.
Essential Qualifications:
- Strong administrative capabilities
- Ability to work autonomously as well as collaboratively
- Excellent communication skills, both written and verbal
- Capacity to prioritize tasks in response to evolving business demands
- Skills in problem identification and resolution
- Meticulous attention to detail and accuracy
- Adaptability and flexibility
- Proficient computer skills and familiarity with relevant software.
Benefits Offered:
- Collaborative and Supportive Work Environment
- Comprehensive Health Care Plan
- Company Pension Scheme
- Life Insurance Coverage
- 25 Days of Annual Leave plus Public Holidays
- Opportunities for Professional Development
- Employee Referral Program
- Recognition Programs for Employees
- Employee Benefits Package including shopping vouchers and discounts; potential savings of up to £1,200 annually on everyday expenses
- Cycle to Work Initiative
- Wagestream – Instant access to earned wages through our financial wellness tool.
At Kings Security, we are committed to equal opportunity employment.
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