Events Operations Supervisor
3 weeks ago
We are dedicated to recognizing your hard work, which is why we provide a comprehensive benefits package that includes but is not limited to:
- Contributory pension scheme
- Career advancement opportunities through our Career Pathways and MyLearning programs
- Quick access for you and your immediate family to a Digital GP, along with additional healthcare benefits
- Exclusive travel discounts with TUI, Expedia, and many more
- Grocery savings with discounts at Tesco, Sainsbury's, Morrisons, and others
- Up to 44% off cinema tickets for your favorite films
- Cash rewards for your spending, redeemable at a variety of brands
- Complimentary wellness, mindfulness, and fitness classes
Position Summary:
As an experienced professional in the hospitality sector, you will play a crucial role in crafting unforgettable experiences for our guests and clients. The position of Assistant Manager for Conference Services entails the following responsibilities:
- Reporting directly to the Senior C&B Manager while collaborating closely with the Retail Manager
- Leading and managing the Events team, including a flexible workforce
- Conducting daily briefings to engage team members with key messages and foster discussion
- Ensuring a 5-star service is consistently delivered
- Creating staff schedules in accordance with budgetary and operational needs
- Training and developing the team with a focus on our bespoke guest experience program, SHINE
- Identifying opportunities to surpass customer and client expectations and enhance revenue
- Overseeing the entire event service from preparation to execution
- Meeting with wedding and event clients to supervise food tastings and detail visits
- Managing bookings through Open Table and KX, ensuring accuracy of customer/client information
- Exploring upselling opportunities
- Maintaining overall responsibility for delivering exceptional service in a dynamic, high-quality C&E operation, focusing on weddings, client events, and meetings
- Ordering linens and beverages for all events and restaurant needs
- Supervising the execution of all C&E bookings, ensuring a thorough understanding of requirements
Candidate Profile:
The ideal candidate will possess:
- Operational experience in a premier venue with high-quality standards
- The ability to be both proactive and reactive, employing a business mindset to evaluate all potential outcomes
- Experience in managing multiple events simultaneously
- A keen eye for detail
- Proficiency in computer applications
- Strong communication skills with management, team members, and guests
- The capability to work under strict deadlines
- Flexibility in working hours, including weekends, holidays, evenings, and other unsociable hours
- Accuracy in maintaining event documentation, including running orders and delivery schedules
- Coaching and mentoring skills to guide your team with clear direction
- A hands-on management style that promotes best practices in event execution
- Experience in guest profiling and recognition
- Exceptional interpersonal skills, both customer-facing and with colleagues
- Strict adherence to health and safety protocols
- Personal transportation due to the relatively remote location and unsociable working hours
About Compass Group UK&I:
As part of Compass Group UK&I, Restaurant Associates excels in providing outstanding hospitality through our food, beverage, and service offerings. We collaborate with our partners and clients to achieve remarkable outcomes together. Our teams of dedicated hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces, as well as creating exceptional experiences in iconic cultural and heritage venues.
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