E-commerce Assistant

We are the oldest toys & games brand in the World but describe ourselves as a 227-year-old start-up Our mission is to spread the power of play and to continue broadening our range of award-winning wooden toys.

Here at Jaques of London, we are at an exciting stage of development and are currently looking for ambitious, dynamic, and creative people to join our growing team.

**What we offer you**:
On top of the usual benefits you’d expect to see (holidays, sick pay, pensions), we also offer:

- Birthday Leave For Everyone
- Protected Learning Time
- Free Fruit & Snacks Bar
- Team social events (lunches, quiz Fridays, company days out etc)
- 50% staff discount all year round
- On-site parking
- Casual Dress

Jaques of London are a family-run brand Our people-first culture means we always aim to offer a “perks package” that grows as fast as we do, so this list is always growing

**Role Overview**: The E-commerce Assistant will play a pivotal role in supporting our online sales strategies and enhancing our digital presence. This position is ideal for individuals passionate about e-commerce, digital marketing, and providing exceptional customer service. You'll work closely with our marketing and sales teams to optimize our online store, manage product listings, and engage with our online community to drive sales and brand loyalty.

**Key Responsibilities**:

- Assist in managing the day-to-day operations of our online store on platforms such as Shopify, Amazon, and eBay.
- Maintain accurate and attractive product listings, ensuring high-quality images and detailed product descriptions.
- Analyse website traffic and sales data to identify trends, performance insights, and opportunities for growth.
- Provide outstanding customer service by responding promptly to customer inquiries, feedback, and reviews.
- Collaborate with the inventory and logistics team to monitor stock levels and ensure timely order fulfilment.
- Participate in the development and implementation of new e-commerce strategies and initiatives.

**Requirements**:

- 1-2 years of experience in e-commerce, digital marketing, or a similar role.
- Proficiency in e-commerce platforms (e.g., Shopify), digital marketing tools, and Microsoft Office Suite.
- Strong analytical skills with a knack for interpreting data to make informed decisions.
- Excellent communication and customer service skills, with an ability to engage positively with customers and team members.
- A proactive, detail-oriented approach, capable of managing multiple tasks in a fast-paced environment.
- A passion for games, toys, and the mission of Jaques of London to create joy for families and children.

**What We Offer**:

- A competitive salary and performance bonuses.
- Opportunities for professional development and growth within a historic brand.
- A creative and supportive team environment.
- Flexible working arrangements, including remote work options.
- Staff discounts on our products.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £19,000.00-£23,000.00 per year

Expected hours: 35 per week

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Sales: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Edenbridge (required)

Work Location: In person