Events and Banqueting Operations Manager
3 weeks ago
As a key player in our hospitality team, you will oversee the delivery of exceptional service in our Conference and Banqueting department. Your role will involve:
Key Responsibilities:
- Reporting directly to the Senior C&B Manager while collaborating closely with the Retail Manager.
- Leading and managing a dynamic team of event staff.
- Conducting daily briefings to engage team members and facilitate open communication.
- Ensuring a consistently high standard of service is delivered.
- Creating staff schedules that align with budgetary constraints and operational needs.
- Training and developing team members, focusing on our unique guest experience program.
- Identifying opportunities to exceed client expectations and enhance revenue.
- Overseeing all aspects of event service from preparation through to execution.
- Meeting with clients for weddings and events, including supervising tastings and detail discussions.
- Managing bookings through our reservation systems, ensuring accuracy in client information.
- Exploring upselling opportunities to maximize service offerings.
- Maintaining high standards of service in a fast-paced environment, particularly for weddings, corporate events, and meetings.
- Ordering necessary supplies for events and restaurant operations.
- Ensuring all event requirements are met and that we are proactive in our service delivery.
- Proven operational experience in a high-profile venue.
- Ability to think strategically and react effectively to changing circumstances.
- Experience in managing multiple events simultaneously.
- Strong attention to detail and organizational skills.
- Proficient in computer applications relevant to the role.
- Excellent communication skills with management, team members, and clients.
- Ability to thrive under pressure and meet tight deadlines.
- Flexible availability, including weekends and holidays.
- Meticulous in maintaining accurate event documentation.
- Skilled in coaching and mentoring team members.
- Hands-on management style that promotes best practices in event execution.
- Experience in guest recognition and profiling.
- Exceptional interpersonal skills.
- Commitment to health and safety standards.
- Possession of personal transportation due to location considerations.
As part of Compass Group UK&I, Restaurant Associates is dedicated to delivering outstanding hospitality through our culinary offerings and services. We partner with our clients to create memorable experiences in various settings, from corporate environments to cultural landmarks. Our teams are passionate about providing exceptional dining and hospitality services, striving for excellence every day. We value diversity and are committed to creating an inclusive workplace where everyone can thrive.
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