Client Relations Specialist

3 weeks ago

Nottingham, Nottingham, United Kingdom Yorkshire Building Society Full time

If you excel in interpersonal interactions, a career as a Client Relations Specialist within our Branch Network could be an excellent fit for you. As a vital component of our organization, our Branch Network significantly contributes to our overall success. We continuously seek innovative ways to enhance customer satisfaction, streamline processes, and embrace new initiatives. With an exciting digital transformation underway, the future is bright for both you and our organization.

Position Overview

As a Client Relations Specialist, your responsibilities will include:

  • Building rapport with our members and assisting them in selecting the appropriate products and services that offer genuine assistance in their lives—whether it's planning for a significant trip, purchasing their first property, or anything else.
  • Engaging in meaningful conversations confidently through various communication channels, as you assist our members in person, via telephone, and through online account management.
  • Setting aside sales quotas, allowing you the freedom to prioritize what is best for our members.

Each branch within our network possesses unique characteristics and qualities that make working there a rewarding experience. Here is a glimpse into what makes our branches special.

We are dedicated to supporting your onboarding process to effectively meet our customers' needs through multiple channels, including face-to-face interactions, online services, and telephone support. The role encompasses a diverse range of tasks, from transaction processing and savings consultations to digital assistance and customer outreach, ensuring we deliver exceptional service.

Candidate Profile

Joining our team does not require extensive experience in financial services or a background in customer support. Instead, we value:

  • Strong interpersonal skills and the ability to communicate effectively with our members.
  • A commitment to going above and beyond for your colleagues and our members, contributing to our collective success.
  • An appreciation for diverse perspectives and the importance of celebrating varied skills and experiences.
  • A growth-oriented mindset and a willingness to take full advantage of the training and development opportunities we provide.
  • Aspirations to become a knowledgeable expert on our offerings.

About Our Organization

At Yorkshire Building Society, we prioritize our members over shareholders. We value people, including you. Here, you will be respected for your individuality, encouraged to bring your authentic self to work, and provided with the resources necessary to cultivate a fulfilling and successful career.

Work-Life Balance We offer a variety of flexible working arrangements that promote a healthy work-life balance. Whether you need to adjust your schedule for personal commitments or integrate your studies and hobbies into your work hours, we are here to support you. We welcome discussions about flexible working options throughout the recruitment process.

Leave Benefits In recognition of your dedication and hard work, we provide an impressive 33 days of annual leave, inclusive of public holidays, with the option to purchase additional days.

Professional Development - We are committed to challenging you and supporting your career aspirations. Whatever your goals may be, we are here to help you enhance your skills and advance in your professional journey.

Inclusivity - We are passionate about fostering an inclusive environment where everyone feels welcome and valued. If you are willing to go the extra mile to assist our members, you will find a sense of belonging here.

Community Engagement You will receive 31 hours of paid leave each year to participate in meaningful and skills-based volunteer activities that benefit our local communities, such as promoting financial literacy and resilience. Last year, our collective efforts resulted in over 11,000 hours of community service.

Interested in Joining Us?

If you are enthusiastic about connecting with people, we would love to hear from you.

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