Client Relations Specialist

3 weeks ago

Nottingham, Nottingham, United Kingdom NEC Software Solutions Full time

Company Overview:

Join us at NEC Software Solutions and contribute to impactful change in the community.

Learn more about our mission at

Position Overview:

Role Summary: As a leading provider of software and IT solutions for public safety in the UK, NEC Software Solutions empowers its clients to enhance public engagement and deliver efficient safety services. Our comprehensive suite of software offerings includes:

  • Control Room Solutions
  • Operational Policing
  • Evidence and Insights
  • Professional & Managed Services

In response to our continuous growth, NEC SWS Public Safety is expanding its Internal Sales team.

The Client Relations Specialist will play a crucial role in the retention and expansion of the Public Safety division, efficiently managing renewals and smaller value orders.

Success in this role will be gauged by the individual's capacity to accurately forecast new opportunities that drive revenue and margin, while exceeding customer expectations for the delivery of straightforward proposals and identifying new business avenues in alignment with NEC Sales Governance protocols.

Key Responsibilities:

  • Ensure timely progression and processing of renewals, securing multi-year agreements where feasible.
  • Identify and manage opportunities, being accountable for revenue targets related to small and lower value orders as outlined in the internal sales commission plans.
  • Oversee commercial and contractual relationships for smaller sales opportunities, ensuring compliance with NEC terms and conditions to maximize profitability and contract longevity.
  • Establish NEC as a trusted partner, ensuring prompt responses to customer inquiries.
  • Foster productive relationships with NEC team members across sales, projects, support, and service lines to develop effective solutions for customer challenges.
  • Comprehend customer pain points and collaborate with NEC SWS stakeholders to provide swift resolutions.
  • Ensure adherence to mandated processes and governance, including OAM, ECREM production, and CRM data management.
  • Maintain accurate and complete data within CRM to support financial forecasting and resource planning.
  • Process won deals promptly, resolving any issues to facilitate timely action and invoicing by delivery teams.

Qualifications:

Skills & Experience:

  • Strong understanding of the Emergency Services Sector, with the ability to discuss Police Systems, Services, and Solutions competently.
  • Proven experience in managing key stakeholders both internally and externally.
  • Demonstrated ability to oversee and shape sales opportunities from inception to completion.
  • Strong commercial acumen.
  • Excellent decision-making and problem-solving capabilities.
  • Experience in delivering or selling solutions related to public safety and/or mission-critical environments.
  • Ability to resolve customer account issues to ensure high satisfaction levels.
  • Strong interpersonal communication and presentation skills.
  • High standard of written communication.
  • Exceptional customer service skills.

Core Competencies:

  • Team Collaboration: Working together with colleagues to achieve collective goals.
  • Customer Focus: Delivering an outstanding experience for NEC clients and their customers.
  • Effective Communication: The ability to listen and convey information clearly.
  • Performance Management: Achieving business objectives through effective goal setting.
  • Results Orientation: Efficiently completing tasks through effective time and resource management.
  • Innovation & Continuous Improvement: Actively seeking ways to enhance business operations through analysis and creativity.

Additional Information:

We are proud to offer a comprehensive benefits package, including:

  • 25 days of paid vacation with options to buy/sell.
  • Life assurance coverage at 4 times the basic salary (with options for increased coverage).
  • A Group Pension Plan.
  • A variety of flexible benefits tailored to individual needs.

NEC Software Solutions is committed to equal opportunity employment, welcoming applications from diverse communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment process, please inform us. We strive to ensure an inclusive experience for all candidates.

About Us:

At NEC Software Solutions, part of the global technology leader NEC Corporation, our software supports vital services such as ambulance dispatch, family support, and public safety. Join our team of over 3,000 employees dedicated to pushing the boundaries of technology to enhance public services.

We collaborate with governments, healthcare providers, police forces, and local authorities to improve service delivery and community support. Together, we make a significant impact.

We look forward to your contribution to our mission.

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