Client Relations Specialist
4 weeks ago
Client Relations Specialist
Are you passionate about delivering exceptional customer service? We are seeking a committed Client Relations Specialist to join our Customer Care team.
This role offers a chance to be part of a leading Property Services Group in the UK, focusing on residential lettings. We provide options for both full-time and part-time hours, with part-time roles offering flexible scheduling.
Our goal is to deliver a top-tier service, and while we strive for excellence, there are times when issues may arise. Our Client Relations Specialists are crucial in addressing these concerns. We are looking for individuals with outstanding communication abilities to ensure our customers' issues are handled professionally.
Key Responsibilities of a Client Relations Specialist:
Collaborate within a team environment managing your own portfolio of customer inquiries and complaints. Address calls and written communications through various formats, including letters, emails, and online feedback. Conduct impartial and thorough investigations into correspondence, calculating and proposing gestures of goodwill, and keeping customers updated within established timelines.Required Skills and Experience:
Exceptional communication skills, both written and verbal Proficient in building and nurturing relationships with customers and stakeholders Strong time management skills and ability to manage expectations Previous experience in lettings or complaint resolution is advantageous, though comprehensive training will be provided Self-driven with the ability to work independently while being a team playerBenefits of being a Client Relations Specialist:
Pension Scheme Comprehensive training with excellent career advancement opportunities, including qualifications in residential lettings Employee perks including discounts on various products and services Discounts on estate agency, mortgage, conveyancing, and surveying services. Access to a 24/7 Employee Assistance Programme. Discounted health assessments to provide insights into your well-being. Gym membership discounts at health and fitness clubs across the UK. Cycle to work schemeCountrywide is an equal opportunities employer and encourages applications from qualified candidates regardless of their background.
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