Customer Scheduling Specialist
3 weeks ago
Join our Electricity North West Services team as a Scheduler, where we are seeking highly organized professionals to enhance our operations.
Role Overview
As a Scheduler, you will serve as the primary point of contact for our customers, whether through phone, email, or written correspondence. You will oversee your own customer accounts, address inquiries, and ensure that customers have all necessary information for a seamless appointment experience.
In this dynamic role, you will collaborate with a dedicated team, applying logistical thinking to effectively schedule customer appointments. Your efforts will optimize our engineers' time, ultimately driving customer satisfaction and enhancing overall productivity.
Candidate Profile
- Demonstrated experience in a customer service setting
- Strong proficiency in MS Office applications
- Exceptional written and verbal communication skills, complemented by excellent interpersonal abilities
- Capability to work collaboratively within a team while also exercising independent initiative.
What We Offer
We provide a competitive starting salary along with an attractive benefits package that recognizes your skills, knowledge, and flexibility. Our commitment to supporting our employees is reflected in our comprehensive rewards and benefits program, which includes:
- An annual bonus structure
- Twenty-five days of annual leave
- An employee rewards portal featuring discounts from various well-known brands
- A leading contributory pension scheme
- Access to an employee assistance program and opportunities for professional growth through our Learning and Development function.
As champions of the North West, we take pride in our role as the region's electricity network operator, connecting communities and ensuring a continuous power supply. We are committed to leading the transition to net zero carbon and supporting the growth of renewable energy. Together, we possess the energy to transform our communities. We are adaptable and take pride in our work.
Note: Any offer made will be contingent upon the completion of satisfactory pre-employment checks, including references, a Disclosure and Barring Service (DBS) check, and a Drug & Alcohol test.
We reserve the right to close this vacancy early.
We do not accept speculative CVs from agencies. Any received will be considered our property, and no fee will be payable.
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