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Team Leader

2 months ago

Preston, Lancashire, United Kingdom Card Factory Full time
About the Role

We are seeking a highly motivated and customer-focused Team Leader to join our successful Card Factory team. As a Team Leader, you will play a key part in driving the success of our stores by supporting the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.

Key Responsibilities
  • Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience.
  • Lead the store team in the absence of the Store Manager and ensure that high standards and exceptional customer service are maintained.
  • Review store performance data and provide insights to the Store Manager to inform business decisions.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the Store Manager to achieve sales targets and improve operational efficiency.
Requirements
  • Passion for customer experience and a commitment to delivering exceptional service.
  • Strong leadership skills and ability to motivate and develop a team.
  • Commercial acumen and ability to analyze data to inform business decisions.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
About Card Factory

Card Factory is the UK's leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. We are committed to providing an exceptional customer experience and are passionate about celebrating our customers' life moments.