Technical Client Account Manager
4 days ago
Job Summary
We are seeking a highly motivated and experienced Technical Account Manager to join our team at Datcom. As a key member of our organization, you will be responsible for managing client relationships, nurturing partnerships, and delivering exceptional service.
Key Responsibilities
- Act as the main point of contact for our clients, building trust, credibility, and maintaining relationships.
- Liaise with clients and internal teams to understand client needs and objectives, providing proactive support and advice.
- Work closely with the Account Director and Sales Team to develop strategic plans to expand business within targeted clients.
- Conduct contract renewals, engage in pricing negotiations, and create quotations for client requirements.
- Stay up-to-date with the latest market trends, technologies, and versions to ensure clients' technical landscapes represent the best solution for them.
Requirements
- Technical IT background, with a Microsoft-based technical background mandatory.
- Customer-obsessed, with a strong customer-centric focus.
- Ability to effectively communicate and collaborate with stakeholders at all levels of an organization.
- Good business acumen, with an ability to understand small to medium-sized businesses' challenges.
- Pragmatic problem solver, attentive to detail, and able to work on multiple complex projects at once.
- Strong communication and presentation skills, with a strong networker, negotiator, and client liaison.
- Collaborative, with the ability to work cross-team and self-manage day-to-day workloads.
- General technical acumen and interest in new technology.
About Datcom
Datcom is a leading provider of technical services, dedicated to delivering exceptional service and solutions to our clients. We are a technical business, with a strong focus on innovation and customer satisfaction.
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