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Technical Account Manager

2 months ago

Grantham, Lincolnshire, United Kingdom Datcom Full time
Job Description

**About Datcom**

Datcom is a leading provider of innovative technology solutions, seeking a highly skilled and experienced Technical Account Manager to join our team. As a key member of our sales team, you will be responsible for managing client relationships, identifying new business opportunities, and delivering tailored solutions to meet the needs of our clients.

**Key Responsibilities**

  • Act as the primary point of contact for our clients, building trust and credibility through exceptional customer service and support.
  • Liaise with internal teams to understand client needs and objectives, providing proactive support and advice to ensure seamless delivery of our services.
  • Work closely with our Account Director and Sales Team to develop strategic plans to expand business within targeted clients, identifying new revenue streams and opportunities for growth.
  • Conduct contract renewals, engage in pricing negotiations, and create quotations for client requirements, ensuring alignment with our financial goals and quality standards.
  • Stay up-to-date with the latest market trends, technologies, and versions, ensuring our clients' technical landscapes represent the best solution for their business needs.

**Requirements**

  • Proven technical IT background, with a strong understanding of Microsoft-based technologies.
  • Customer-obsessed mindset, with a strong focus on delivering exceptional customer service and support.
  • Excellent communication and collaboration skills, with the ability to effectively communicate with stakeholders at all levels of an organization.
  • Good business acumen, with the ability to understand the challenges faced by small to medium-sized businesses.
  • Pragmatic problem-solving skills, with attention to detail and the ability to work on multiple complex projects simultaneously.
  • Strong communication and presentation skills, with the ability to network, negotiate, and liaise with clients and internal teams.
  • Collaborative mindset, with the ability to work cross-functionally and contribute to the success of the team.
  • General technical acumen and interest in new technology, with a strong desire to stay up-to-date with industry trends and developments.