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Client Solutions Specialist

2 months ago

Grantham, Lincolnshire, United Kingdom Datcom Full time
About the Role

Datcom is seeking a highly skilled Technical Account Manager to join our team. As a key member of our organization, you will be responsible for managing client relationships, nurturing strong partnerships, and ensuring the best quality service is delivered.

This role requires a strong technical background, with a deep understanding of our clients' technological landscapes. You will be responsible for driving both current support and the development of our clients' IT, aligning them with appropriate solutions and services offered by our company.

Key Responsibilities:

  • Act as the main point of contact for our clients, building trust, credibility, and maintaining relationships.
  • Liaise with clients and internal teams to understand client needs and objectives, providing proactive support and advice, as well as fast and thorough reactive response to queries.
  • Work closely with our Account Director and Sales Team to develop strategic plans to expand business within targeted clients.
  • Conduct contract renewals, engage in pricing negotiations on contracts and service provision, maximizing value for both Datcom and the client.
  • Stay up-to-date with the latest market trends, technologies, and versions, ensuring our clients' technical landscapes represent the best solution for them.

About You

We are looking for someone with a proven track record of success in a similar role. The ideal candidate will have a strong technical IT background, with a Microsoft-based technical background being mandatory. You will also have a customer-obsessed focus, with the ability to effectively communicate and collaborate with stakeholders at all levels of an organization.

Requirements:

  • Technical IT background with a Microsoft-based technical background.
  • Customer-obsessed focus with a strong customer-centric approach.
  • Ability to effectively communicate and collaborate with stakeholders at all levels of an organization.
  • Good business acumen with an understanding of small to medium-sized business challenges.
  • Pragmatic problem-solving skills with attention to detail.
  • Ability to identify and pursue opportunities to expand the account, delivering tailored solutions that meet the client's business objectives.
  • Monitor account performance, providing insights and recommendations to drive continuous improvement and client satisfaction.
  • Strategic, creative, and critical thinking – analytical.
  • Ability to work on multiple, complex projects at once.
  • Strong communication and presentation skills.
  • Strong networker, negotiator, and client liaison.
  • Collaborative – ability to work cross-team.
  • General technical acumen and interest in new technology.
  • Strong organizational skills with a clear ability to self-manage day-to-day workloads.