Golf Tour Operations Coordinator

6 days ago


Saint Andrews, Fife, United Kingdom Golf Traveller Full time £25,000 - £30,000
About Golf Traveller

Golf Traveller is a premium sector B2C and B2B golf tour operator and event organiser. Our company has a long history in golf travel, hospitality, and events, and we are seeking to change the way golf travel is presented and consumed.

Job Summary

We are looking for a highly organised, enthusiastic, and outgoing Customer Relationship Manager to join our team. As a key member of our Customer Experience team, you will be responsible for managing customer relationships, providing best-in-class customer service, and working closely with our Sales and Product teams to drive business growth.

Key Responsibilities
  • Manage customer relationships and provide exceptional customer service
  • Work closely with the Sales team to strengthen relationships with existing and new clients
  • Provide information and guidance to customers in advance of travel
  • Use customer interaction to improve our CRM system
  • Collaborate with the Fulfilment team to oversee supplier interactions and administration of each trip
Requirements
  • Experience in customer service within a commercial environment, ideally in the travel, hospitality, or membership sectors
  • Interest in golf is a significant asset
  • Positive and creative approach, with great communication skills both in person and digitally
  • Desire to learn, develop, and make a genuine contribution to a business in a high growth phase
What We Offer
  • Full-time, 40 hours per week
  • Workplace pension scheme (after three months)
  • 25 days paid holiday per annum
  • Reports to: Customer Experience Manager
  • Eligibility for company-wide bonus and incentive schemes


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