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Customer Experience Representative

2 months ago


Saint Andrews, Fife, United Kingdom Golf Traveller Full time
About Us

Golf Traveller is a leading provider of premium golf travel experiences. Our team of experts is dedicated to delivering exceptional customer service and creating unforgettable memories for our clients.

We are seeking a highly organized and enthusiastic Customer Experience Representative to join our team. As a key member of our Operations Team, you will be responsible for managing client relationships and ensuring a seamless customer journey.

Key Responsibilities
  • Act as a primary point of contact for clients, providing exceptional customer service and support
  • Oversee the work of junior CX agents, ensuring seamless communication and collaboration
  • Support the Sales team in building strong relationships with existing and new clients
  • Provide detailed information and guidance to clients in advance of their trip
  • Collaborate with the Fulfilment Team to ensure a deep understanding of trip details and logistics
  • Utilize customer interactions to improve our CRM system and enhance the overall customer experience
  • Assist with event hosting and other customer-facing initiatives
Requirements
  • Experience in a customer service environment, preferably in the travel or hospitality industry
  • Outstanding communication and interpersonal skills
  • A warm and friendly personality, with a passion for delivering exceptional customer service
  • Excellent organizational and time management skills
  • Creativity and ambition, with a desire to learn and grow with our company
What We Offer
  • Full-time, 40-hour workweek
  • Competitive salary range: £25,000-£30,000, dependent on experience
  • Eligibility for company-wide bonus and incentive schemes
  • Opportunities for professional growth and development