Customer Experience Representative
2 weeks ago
Golf Traveller is a premium golf tour operator and event organiser with a global client portfolio. Our team is passionate about delivering exceptional customer experiences and is seeking a highly organised and enthusiastic individual to join our Customer Experience team.
The ideal candidate will have experience in customer service within a commercial environment, ideally in the travel or hospitality sectors. A positive and creative approach, great communication skills, and a desire to learn and develop are essential.
Key Responsibilities
- Act as a contact for clients from point of sale onwards, including VIP customers
- Oversee the work of more junior CX agents
- Support a seamless and professional customer journey
- Work closely with the Sales team to strengthen relationships with existing and new clients
- Provide information and guidance for customers in advance of travel
- Work closely with our Fulfilment Team to ensure a deep understanding of trip details
- Use customer interaction to improve our CRM
- Assist with event hosting
Requirements
- Experience within a customer service environment
- Outstanding communication skills
- A warm and friendly personality
- Great organisational skills
- Creativity and ambition
Employment Terms
- Full time, 40 hours per week
- Workplace pension scheme (after three months)
- 25 days paid holiday per annum
- Reports to: Customer Experience Manager
- Salary: £25,000-£30,000, experience dependent
- Eligibility for company-wide bonus and incentive schemes
- Location: St Andrews, Onsite
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